At Kheloyaar, we strive to provide a fair and transparent betting experience. This Refund Policy outlines the conditions under which refunds may be issued for deposits made into your Kheloyaar account. Please read this policy carefully before making any deposits.

1. General Policy

All deposits made into your Kheloyaar account are intended for the purpose of placing bets and utilizing our betting services. As such, refunds are generally not provided for funds that have been used for betting or are available in your account for betting.

2. Conditions for Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

Technical Errors: If a deposit is made due to a verifiable technical error on our platform, resulting in an incorrect amount being charged or the deposit not being credited to your account, a refund may be issued. Such errors must be reported to our customer support team immediately with supporting evidence.

Unauthorized Transactions: If an unauthorized transaction occurs on your account, and it is proven that the transaction was not initiated by you and was due to a security breach on our part, a refund may be considered. You must report any unauthorized activity immediately upon discovery.

Duplicate Transactions: In cases where a deposit is accidentally duplicated due to a processing error, the duplicate amount may be refunded upon verification.

3. Non-Refundable Circumstances

Refunds will generally NOT be issued in the following situations:

• Funds Used for Betting: Once funds have been used to place bets, they are considered utilized and are not eligible for a refund, regardless of the outcome of the bet.
• Voluntary Deposits: Deposits made voluntarily by the user for the purpose of betting are not eligible for refunds.
• Account Closure: If an account is closed due to a breach of our Terms and Conditions, any remaining balance may be forfeited and will not be refunded.
• Bonus Funds: Bonus funds or promotional credits are not eligible for withdrawal or refund unless explicitly stated otherwise in the terms of the specific promotion.

4. Refund Request Process

To request a refund, you must:

1. Contact Customer Support: Immediately contact our 24/7 customer support team via live chat, WhatsApp, or phone. Provide a detailed explanation of the reason for your refund request.
2. Provide Documentation: Be prepared to provide any requested documentation or evidence to support your claim, such as transaction IDs, screenshots, or bank statements.
3. Verification: All refund requests are subject to thorough investigation and verification by our team. This process may take several business days.

5. Refund Processing

If a refund is approved, the funds will be returned to the original payment method used for the deposit, where technically feasible. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Changes to This Policy

Kheloyaar reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of the Service after any such modifications constitutes your acceptance of the revised Refund Policy.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

By phone number: +91 7489155870